Terms and Conditions of Business
By using our service you agree to our terms and conditions of business
1.1 How often will we visit
We offer the choice of every 6 or 12 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.
1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy and constant we will not clean your windows. Your clean will carry over to the next working day.
1.3 Turning us away
We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedual availiable for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us.
1.4 Ending our services
If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01342 841842 or by email to firstname.lastname@example.org. However we do not offer one off window cleans and because of this a cancellation charge of £30.00 will be payable if cancelled before a second clean has taken place.
1.5 Complaints procedure
We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned.
All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.
All payments must be made in full within 7 days of the clean date. If payments have not been made in full after 30 days, we will pass the details of the customer to a debt collection agency to recover on our behalf. An additional £10.00 will be added to the debt to cover collection costs.
2.1 Reach and Wash Window Cleaning
We will be using the reach and wash system provided by Ionic Systems Ltd to access and clean all of your windows. This method uses only purified tap water and no chemicals or detergents making it 100% safe for people, plants, pet’s, children and the environment it is used in. The water is purified at our base and transported with us in our vans. We will arrive with all the equipment we need to carry out this work. Our purified water is pumped from the van along hose lines and up telescopic poles, which we use to scrub dirt from your frames, sills and glass. All we ask is that access around your property is available and that all your windows and doors are closed. Once cleaned, surfaces are left to dry naturally as is normal in this method, because the water is so pure it dries leaving no marks at all.
We are able to clean to a height of 4-5 storeys or 60ft. We are only able to clean along a clear line of sight, some angles or high recessed surfaces my not be possible to clean. We also use this method to clean conservatory roofs and fascia and soffits.
2.2 Traditional squeegees and ladder
Sometimes, it is still appropriate to use traditional methods in modern day window cleaning. If insides are required, we use squeegee and soapy water to clean. If we do clean your windows inside we require you to clear windowsills and obstructive furniture so we can continue with our work efficiently and safely. Sometimes, we need to access low-level flat roofs in order to carry out work. We will use a ladder to gain this access.
2.3 Gutter Clearing with industrial Vacuum.
By using a vacuum we are able to clear your gutters from the ground and reach difficult angles and heights that a ladder can not. We will use a powerful wet and dry vacuum, which reaches, from the ground up and into your gutting to a maximum height of 40 feet. All the waste is sucked out of the gutters and into the machine just like when you vacuum your carpets. When we have finished the waste is taken away with us. Although the machine is powered electrically we will bring our own generator.
Our company and public liability insurance is arranged through “A Plan Ltd” a specialist for window cleaning companies using the Reach and Wash System, our level of cover for public liability is £1 million.
2.5 Text message before we come
You may wish to be contacted each time the day before we come for access or other reasons. We will text alert you at 7pm the evening before we are due.