Terms and Conditions

Our Terms and Conditions of Business

By using our service you agree to our terms and conditions of business

1.0 Initial visit
For your first clean only there is a one off charge to cover the additional time taken on the initial clean, this varies with house size and frequency of ongoing cleans, this will be explained when signing up.

1.05 What can I expect

Our pure water cleaning system is very effective at cleaning general dirt from your windows, if you have builders residue (e.g. plaster, concrete and paint etc.) stickers or adhesive,  staining/discolouration on windows or frames from chemicals or rust and UV bleaching of frames on your windows, pure water will not be effective at removing these, please notify us when we call to arrange your first clean.

1.1 How often will we visit
We offer the choice of every 6 or 12 weekly visits. We ask for some flexibility on time scales due to rain and other factors of a week either side of the time due.

1.2 Bad Weather
We will always try to not clean your windows in the rain, however we do still work in light rain or short showers. Our promise to you is that the results will still be the same. If rain is heavy, we will not clean your windows. Your clean will carry over to the next working day.

1.3 Turning us away


We will try to be as reliable as we can for you, but we also appreciate the customer being reliable. We will make time and space in our schedule for you. On the day of the clean it is too late for us to replace your clean with another. We reserve the right if turning our team away at the door or cancelling on the day with our office, to charge you the full price expected and/or cancel any ongoing service with us. We also reserve the right to charge the full price expected if access on the day has not been made available by the customer.

1.4 Ending our services

If for one reason or another you should wish to cancel our services you have the right to do so at any time. This can be done by telephone on 01342 841842 or by email to info@pryors-uk.com.
However, we do not offer one off window cleans, by using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place the remaining cleans will be payable.



1.5 Complaints procedure



We will always try to provide you with the best possible service every time we clean your windows. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will then return the next working day to re clean your windows for free. Please note that complaints made after 24 hours may not be re cleaned. Please note we operate a no refund policy, we will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

1.6 Confidentiality

All customer information is kept on a confidential database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

1.7 Payments



Customers joining our 6 or 12 weekly rounds are required to pay via our direct debit system Gocardless which can be set up on our payments page. Payments are then automatically collected 5 days after each clean.
Customers booking one of services such as gutter clearing who are not joining our regular rounds are required to pay by credit or debit card in advance. This can be done over the phone with our office on 01342 841842. Once payment is made, we will book the job to be completed within 1 week.

 

Step 1

Let us know your details and the details of your property


    Your Name:
    Your Email Address:
    Your Telephone Number:











    Choose Your Services and How often you'd like them

    Window Cleaning
    YesNo
    [group wcleaning inline]
    Every 6 WeeksEvery 12 Weeks
    [/group]
    Gutter Clearing
    YesNo
    [group gcleaning inline]
    One OffEvery 6 Months (40%off)Yearly (20%off)
    [/group]
    Facia Cleaning
    YesNo
    [group facia]
    One OffEvery 6 Months (40%off)Yearly (20%off)[/group]
    Conservatory Roof
    YesNo
    [group croof]
    One OffQuarterly (40%off)6 Monthly (30% off)Yearly (20%off)[/group]

    More Info

    Front of the House -




    GoogleFacebookLeafletOther

    Please read our terms and conditions of business terms and conditions of business it contains useful and important information about our service to you, I also consent for my data to be saved for the purpose of cleaning my windows and will not be sold or released to third parties.

    I Agree to Terms and Conditions
    agree

    Now Click Send and Complete the Direct Debit Details

    Once you complete the Direct Debit form that's it!

    You will receive an email shortly confirming all of the details, the costs, and when we will be in your area and then a text message the night before we visit.

    3 to 5 days after the clean takes place the direct debit will take payment

    See you soon!

    Step 1

    Let us know your details and the details of your property


      Your Name:
      Your Email Address:
      Your Telephone Number:











      Choose Your Services and How often you'd like them

      Window Cleaning
      YesNo
      [group wcleaning inline]
      Every 6 WeeksEvery 12 Weeks
      [/group]
      Gutter Clearing
      YesNo
      [group gcleaning inline]
      One OffEvery 6 Months (40%off)Yearly (20%off)
      [/group]
      Facia Cleaning
      YesNo
      [group facia]
      One OffEvery 6 Months (40%off)Yearly (20%off)[/group]
      Conservatory Roof
      YesNo
      [group croof]
      One OffQuarterly (40%off)6 Monthly (30% off)Yearly (20%off)[/group]

      More Info

      Front of the House -




      GoogleFacebookLeafletOther

      Please read our terms and conditions of business terms and conditions of business it contains useful and important information about our service to you, I also consent for my data to be saved for the purpose of cleaning my windows and will not be sold or released to third parties.

      I Agree to Terms and Conditions
      agree

      Now Click Send and Complete the Direct Debit Details